Privacy Policy

Your privacy and data protection are our priority

Last updated: January 2024

Introduction

At Ember Flare Zyphon Resort ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our resort, use our services, or interact with our website.

Information We Collect

Personal Information
  • Name, address, phone number, and email address
  • Payment information and billing details
  • Government-issued identification for registration
  • Preferences and special requirements
  • Communication records and feedback
Automatically Collected Information
  • IP address and device information
  • Browser type and operating system
  • Website usage patterns and analytics
  • Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

  • Processing reservations and providing hotel services
  • Communication regarding your stay and services
  • Payment processing and billing
  • Improving our services and customer experience
  • Marketing communications (with your consent)
  • Legal compliance and security purposes

Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who assist in our operations
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers or acquisitions
  • Emergency Situations: To protect health, safety, or property
We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure payment processing systems
  • Access controls and authentication
  • Regular security audits and updates
  • Staff training on data protection
  • Incident response procedures

Your Privacy Rights

Under applicable privacy laws, you may have the following rights:

Access & Portability

Request access to your personal information and receive it in a portable format.

Correction & Deletion

Request correction of inaccurate information or deletion of your data.

Opt-Out

Unsubscribe from marketing communications at any time.

Data Processing Limits

Restrict or object to certain processing of your information.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings.

Cookie Type Purpose Duration
Essential Required for website functionality Session
Analytics Website performance and usage statistics 2 years
Marketing Personalized content and advertisements 1 year

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law:

  • Guest registration data: 7 years (legal requirement)
  • Marketing data: Until you opt-out or 3 years of inactivity
  • Website analytics: 26 months
  • Security logs: 1 year

International Data Transfers

As we operate in Canada, your information is primarily processed within Canadian borders. Any international transfers are conducted with appropriate safeguards in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through:

  • Email notification to registered guests
  • Prominent notice on our website
  • Updated "last modified" date at the top of this policy

Contact Our Privacy Team

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

privacy@emberflarezyphonx.info

(604) 555-7829

Privacy Officer
Ember Flare Zyphon Resort
1250 Burrard Street
Vancouver, BC V6Z 2K5, Canada

We will respond to privacy inquiries within 30 days.